Shipping policy

Processing Times

  • All orders are processed within 1–3 business days after payment is received.

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Times

Our products ship from different fulfillment partners. Delivery times may vary depending on the product and destination. Estimated shipping windows are:

  • U.S. Economy Shipping: 5–8 business days

  • U.S. Extended Shipping (certain items): 10–15 business days

  • Alaska, Hawaii, and Puerto Rico: 20-30 business days.

⚠️ Exact delivery times cannot be guaranteed due to carrier delays or supply chain factors.

Multiple Item Orders

  • If your order contains multiple items, they may ship separately from different warehouses.

  • You will receive individual tracking numbers for each package.

Shipping Costs

  • We currently offer Free Economy Shipping within the contiguous U.S. on all orders.

  • For express shipping, you may select a different shipping option at checkout for an additional cost.

  • Shipping times and costs (if applicable) are calculated at checkout based on destination. 

  • International shipping is not available at this time but stay in touch for any future updates.

Tracking Your Order

  • Once your item ships, you’ll receive an email with a tracking link.

  • Please allow 1–3 business days for the tracking information to update.

Shipping Restrictions

  • We do not currently ship to P.O. boxes, APO/FPO/DPO addresses, or certain restricted countries.

  • If there are any issues with your delivery address, we will contact you directly before processing.

Questions?

If you have any questions about your order or shipping times, please contact us at:

📧 customercare@sudenhaus.com